Do you have any questions? Check some of our FAQs below.
How do I join?
Join us FREE today with a valid email and start earning extra cash!
To login, you need to activate your account first, by clicking on the link we send to your email. The email is sent by firstname.lastname@example.org. Please check your spam/junk folders.
The email you sign up with will be the one we send the payments to.
Why haven’t I received my verification email?
Please make sure you have not misspelled your email address and check your spam folders. You can add the following email to your safe sender’s list: email@example.com to prevent this from happening.
Can I have more than one account?
No, each individual and household can only have one account. The violation of this rule will result in the deactivation of all accounts.
What can I see in my profile?
Your profile shows you:
- User ID - used to identify you;
- Email - the email your account is associated with and to which we'll send the PayPal payments;
- Username - your public name, that you can change at anytime;
- First & last name - optional fields, visible only to the support team when filled in;
- Avatar - the icon you choose to identify yourself publicly;
- Available Mints - Mints you currently have and can redeem;
- Mints on Hold - Mints that are on hold due to your user level;
- Lifetime Mints - Mints you have earned since you joined, both subject and not subject to redeem;
- User level - the user level you're currently in, plus a link to the page where you can see the benefits and requirements of each level;
- Users referred - the number of users that have signed up through your referral link, but haven't successfully redeemed their first payment yet;
- Referrals earned - the number of users that you have been paid for referring (i.e., they signed up through your referral link and have successfully redeemed their first payment);
- Withdrawal history - track your redeem history;
- Lifetime earned Mints - track all Mints you've earned, including tasks you've completed, earned referrals and daily bonus;
- Last offers clicks - track all tasks you've clicked on and create tickets for completed tasks in which you have not earned your Mints.
Why has my account been deleted?
Here are some of the reasons why that happened:
You have used a VPN or proxy service;
You have provided fake proof, information or data;
You have behaved inappropriately towards our company and/or our users;
You have abused of our services, in a manner that is unnatural, such as cheating the system to get extra Mints;
You have multiple accounts;
You have used bots or other softwares used to defraud the rewards system;
You have reset your advertising ID;
If none of the situations presented above is your case, please contact us explaining why your account shouldn’t be blocked and why you’d like to reactivate it. We’ll analyze your request and get back to you as soon as possible.
I have completed a task but haven't received Mints. Why?
Some of the reasons may be:
You haven’t completed all the steps required in the offer’s instructions (not applicable on multi-reward offers, which will pay for each completed step);
You are using an ad blocker or any other third-party software;
You are not a new customer/user of the website/app;
You have not started and completed the offer through the links available on our site, Mintalise (and most only allow one completion per person – the ones that allow for multiple completions say so in the offer description);
You have not enabled apps to track your activity (to learn how to do it go to https://support.apple.com/en-us/HT212025);
The data you provided was fake;
You have used a prepaid card, ATM, debit or gift card in offers that required credit cards or deposits;
You withdrew the money in deposit offers right after making the transaction;
It has taken you more than 30 days (or less, if so specified on the offer) to complete the requirements of the offer.
Can I receive Mints for a task I already completed?
If you have already completed the offer you’re trying to complete now through another site, you will not be eligible for a reward.
If you are completing an offer several times through Mintalise, you will also not be eligible for reward on most offers – those that allow multiple completions will say so in the offer description.
I didn't receive my Mints. How do I contact you?
If you haven’t received your reward and the conditions above don’t apply, please go to the “Tickets” section of your user menu and choose “Create ticket". Alternatively, you can also click on the "Create ticket" button that is on the "Earn Mints" page, inside each provider.
All tickets must be either in English or in Portuguese, with complete proofs. Please allow the team 30 days to investigate and get back to you.
Please note that this is the only way to contact us about missing Mints, as it has the data we need to be able to investigate it.
For survey and video providers, please contact them directly, as we do not have the information needed to help.
How long does it take for the Mints to show in my account?
Most tasks will show immediately, although some can take up to 24 hours.
Depending on the user level you are on, tasks above certain Mints may be held for between 8 and 15 days.
Do Mints expire?
Yes, any Mints that haven’t been redeemed for 2 (two) years since you have earned them, will be deemed expired and removed from your account.
How can I make a withdrawal?
Go to “Redeem”, on the menu, then select, from the different payment methods available, your preferred one.
For PayPal and prepaid Visa cards, you can also select the currency you wish to be paid in. For gift cards, fill in the form with the required data (you can choose if you’d like to keep the gift card for yourself or gift it).
Please note: you need a minimum amount of Mints to be able to redeem them for cash payments and gift cards (this amount will depend on your user level).
The email the gift cards is sent to is the same email you signed up with.
In order to validate your account, you can only redeem your first payment 48 hours after your account has been created and you have completed your first task.
All payments are subject to a fraud check before the payment is sent.
What payment options do you offer?
You can redeem your Mints for cash payments (PayPal and prepaid Visa cards) and gift cards for several different stores. The availability of the payment options varies according to your location.
Please note that PayPal has a 4% fee, with a minimum of $0.25.
If you choose to be paid in a currency other than USD, we'll convert the selected USD amount to the currency at the daily rate, so it may vary.
How long does it take to receive my payment?
After you reach the necessary Mints to redeem, and select the payment option you want, you will receive it at the email address you have provided upon sign up, in the next 24 hours (unless specifically stated on the card).
Please note: all payments are subject to a fraud check before the payment is sent.
What is your return policy for the payment options?
Once you finish the process of redeeming, it is considered yours and we are unable to return the Mints to your account or change your order.
Referral program & User levels (5)
What is the referral program and how does it work?
The referral program is designed to benefit you – the more people you share your code with, the more you can gain!
You'll earn when your referral successfully redeems their first payment (the amount of Mints varies according to your user level).
How does the daily bonus work?
The daily bonus gives you extra Mints for being an active user of our website.
To be able to claim it daily, you need a minimum amount of 1000 Mints earned in the last 5 days (only Mints that were earned through the completion of offers count). The more Mints you earn, the higher the bonus. Take a look at the Daily Bonus page to check each tier and how much you'll earn in it.
What are the different user levels and what can be gained from it?
Each user level has different fringe benefits: the more you level up, the more you gain. You can level up by completing tasks and earning Mints. The levels can grant you a lower minimum cashout value; lower period of time for which Mints are held; more referral points; and even commissions on offers your referrals complete.
Please refer to the user levels page for detailed information on each level and their requirements.
What are “lifetime earnings”?
Lifetime earnings refers to the sum of Mints you have gained since you signed up with us, regardless of how many times you have redeemed. You can check your lifetime earnings in your profile.
When will I receive the Mints for my referrals?
This will depend on how long it takes your referral to redeem their first payment. After they have applied for it, it will take a maximum of 24 hours for the corresponding Mints to show on your account. You can check if you have received your referral Mints on the Lifetime earned Mints page.
My question has not been answered here, how can I contact you?
If you still have questions, please fill out our contact form and we will make our best to answer soon.
How long will it take to get an answer?
We will try to answer as soon as possible, however it can take up to 48 hours during working days.